New Tool Collects Real-Time Customer Sentiment Analysis with Voice AI
1 min readApr 19, 2022
A new AI-powered channel is changing the way we communicate.
A recent Venturebeat article introduces Speaky, a tool that makes it easy for many people to talk with a brand using their own voice. It enables customers to simply speak their mind without the friction of a chatbot or survey.
The interactive experience can lead to quicker, smoother transactions for customers — especially in a digital age where they often struggle to be heard.
According to Instreamatic CEO Stas Tushinskiy, brands using Speaky can measure customer voice sentiments, capturing valuable emotion, context and nuance.
“With qualitative data immediately processed by our voice AI capabilities, brands can connect to customers like they never could before,” Tushinskiy said.
